Appointment Reservation Policy

When you book a service, a valid payment method is kept on file to reserve your appointment. Payment is processed according to the timing described at booking and in your service agreement.

We ask for at least 24 hours’ notice to cancel or reschedule a booked appointment.

A cancellation or reschedule request made with less than 24 hours’ notice is treated as a late cancellation and may be charged 50% of the service price.

If our team arrives at the scheduled time and cannot access the property, the appointment is treated the same way as a late cancellation and may be charged 50% of the service price.

If we need to reschedule an appointment on our end, we will contact you as soon as possible to find a new time — no fee applies in that case.