Privacy Policy

When you request a quote we collect the property type, the service you select, details about the property such as square footage, bedrooms, bathrooms, condition, and ZIP code, any add-ons you choose, and your name, email address, phone number, and service address.

If you contact us through the commercial inquiry form we collect your name, email address, phone number, property type, and the message you send.

Client portal accounts store the email address used to sign in, along with your service history, invoices, and any issues you report.

For active clients we collect property access information — such as gate or alarm codes, pet and parking notes, and special instructions — and the signature applied to your service agreement.

If you apply for a job with us we collect your full legal name, a preferred name if different, your street address and city/state/ZIP, phone number, email address, the area you live in, how you heard about us, your vehicle make/model/year, hours you are generally available, your desired start date, years of relevant experience, your most recent employer, a description of your relevant experience, and the name, relationship, phone number, and email address for up to two references you provide. A driver’s licence number is optional — we collect none if you leave it blank — and if provided it is encrypted before it is stored. We also collect the printed name you type and the signature you draw to sign the application.

We use this information to price your service, contact you about your request, schedule and carry out the work, maintain your account and service history, and send service-related messages such as booking confirmations and follow-ups. If you tick the optional consent box when booking, we also use your phone number to send service-related text messages; you can stop those at any time by replying STOP.

Property access information is encrypted with AES-256-GCM before it is stored, and only the encrypted form is written to our database. It is not shared across accounts and is not included in marketing exports.

We rely on a small number of providers to run this site and deliver service: Supabase for our database, accounts, and document storage; Vercel for hosting; Sanity for website content; Resend to send transactional email; and Stripe to process payments. If text messaging is enabled for your booking, messages are delivered through a third-party messaging provider.

Job applications are submitted directly through this website and stored in our Supabase database, including the drawn signature image, which is stored in our Supabase document storage. A driver’s licence number, if provided, is encrypted before it is stored.

This site does not use analytics, advertising, or tracking cookies. The only cookies we set are the session cookies required to keep you signed in to the client portal or the administrative dashboard.

When you save a payment method with us, your card details are entered directly into a secure form provided by Stripe, our payment processor — they go to Stripe, not to our own servers. We do not collect or store your full card number or security code (CVV) anywhere in our systems.

We do store information Stripe gives us to keep your account working — such as a Stripe customer reference, a reference to your saved payment method, and the card’s brand and last four digits for display purposes — along with a record of authorizations, charges, and refunds Stripe processes for your bookings.

Saving a payment method does not by itself authorize us to charge it for anything we choose. A charge is made only for a service you booked, at a disclosed amount, under the terms of your accepted quote, booking, and service agreement.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. SMS consent is optional and is never required in order to book. To make a request, contact us using the details below.

If this policy changes, the updated version will be posted on this page.