Terms of Service

The agreement that governs the work itself is the Black Diamond Service Agreement, which is provided electronically and acknowledged before applicable services begin. Where a booking requires a deposit, and how a reserved appointment may be changed or cancelled, are set out in that agreement and in our Appointment Reservation Policy. Both are provided to you at booking, and either can be requested at any time using the details below.

Payments are processed by Stripe, a third-party payment processor. When you save a payment method with us, Stripe collects and stores your card details directly — we never receive or store your full card number or security code on our own systems.

Saving a payment method does not by itself authorize us to charge it for anything we choose. Charges are made only for the service you booked, at the price disclosed to you, and any amount above what you were told to expect requires your separate approval before it is charged.

If a payment attempt fails or is declined, we will contact you to arrange another method before your service is affected. See our Appointment Reservation Policy for how cancellation, rescheduling, and access issues are handled.