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Black Diamond Property Services

Customer Support

How can we help? Our team is available to assist with your booking, service, payment, or account.

Booking & Scheduling

Questions about an upcoming appointment, or ready to book a new one? Call or email us, or sign in to the client portal to see your booking details.

Billing & Payments

Questions about a charge, a saved payment method, or an invoice. Call or email us directly — we can look up your account and help from there.

Cancellation or Rescheduling

Need to cancel or move an appointment? Contact us as soon as you know. Our Appointment Reservation Policy explains notice periods and any applicable fee.

Appointment Reservation Policy →

Service Questions

Questions about what a service includes, an add-on, or how we handle a specific property. Call or email us and we’ll walk you through it.

Report a Service Issue

If something about a completed visit wasn’t right, tell us and we’ll follow up. Sign in to the client portal to report it directly on your service record, or contact us.

Client Portal →

Client Portal

Sign in to see your upcoming and past appointments, invoices, and account details.

Go to Client Portal →

Luxury isn’t a price point. It’s a standard.